RETURNS

In the event that you are wanting to return your purchase, we accept exchanges on items that are still in their original condition (new, tagged, unwashed, unworn) within 5 business days of receiving your order.

We also offer in-store credit on returned items (to the value of the item purchased, excluding shipping costs). 

Any returned items that do not meet this criteria will be returned to you immediately at your cost.

Details for return and exchange requests should be directed to store1stproduct@bigpond.com within 5 business days of receiving your order.

If the item you have purchased is deemed faulty, we will review the item case by case and offer a refund if we are unable to replace this item for you.

PLEASE NOTE:

We do not offer cash refunds on any purchases made in-store or online.

Strictly no returns, exchanges or store credit refunds available on SALE ITEMS.

All purchases made in-store or online are made and bound by the 1st PRODUCT store policy.